Best Buy Sucks

So, remember like 3 weeks ago I ordered Skies of Arcadia from Best Buy? Well I did it online since it was only $10, and had it so I could go pick it up at the store.

The next day (Oct 14) I get an email saying it's at the BB in Maple Grove. So I go there to get it. I stand by the counter for 15 mins before anyone helps me. This is funny I think, because every other time I go there I have 500 people asking me if they can help me w/ anything as soon as I walk into the door, and that day I actually needed something and there's nobody.

So I finally get someone to help me. They look it up and go looking for my game. It's not there. They don't even have any in stock! This of course takes 30 mins of looking to see if they really don't have it in stock. I'm like WTF? The email said you had one reserved for me, they said nope, we have none.

So then I say, well can I just cancel the order then? They say sure, but we'll have to go online to do it, and they can't get online w/ their computers so we had to go over to the computer section to use one of the demo computers(!!). We get online and look to see if we can cancel it (the site is horrible like I said) and you can't cancel an order online!!

So I say, well can you call customer service and have them cancel it for me? She says she can't because that would take too long and she's got other things to do(!!). WTF? So she gives me a number and tells me to call.

So I call, and they say they can send it to my house if I want, free shipping, so I say, ok, just send it. I figured it was all over then, but no! I get an email 2 days later saying the order has been backordered 5 days. Nice. So I wait 5 days. Then I get an email saying it's been backordered again. What?!

I forgot all about the whole thing until today, when I looked online to see when I was going to get this game. It didn't say anything about my order status, so I called them to find out. I asked the dude what was up w/ my order. He said it was canceled! WTF?!?! He said that after a certain amount of time on backorder it just cancels the order. I'm like, I was never told that!

So I ask him if there are any in stock and if they were still $10. Honestly it takes him 20 MINUTES to check to see if they have any and if they indeed are $10. WTF?!??!?! So he asks if I want to order one. So I say sure, just place an order. So he goes through the entire process of trying to set me up with another online account even though I already have one! So he asks me for my CC # and once we get to that stage he says, sorry, I can't accept your card, and thinks that's weird (I'd say!). He is just as confused as I am because on my other account (you know the one he should have been using in the first place) it took the card just fine, and it's the exact same info!

So, then since he can't figure out how to get my card to work, he just says, "Well, you know, if you just go to the store, you can buy one there". WTF?!?!?!?!?!!?! I almost blew a gasket. FUCK BEST BUY!!! I'm NEVER EVER shopping at that piece of shit store EVER AGAIN!!!!!!

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